FAQ
pk FAQ — Deposits, Account, Limits and Verification
The most common questions that come up when playing at pk — depositing with bKash or Nagad, login issues, the 21+ age requirement, document verification — all answered in detail here. Browse the sections below and find the right answer to your question.
Minimum deposit ৳200
24/7 live chat
Age 21+ required
Table of Contents
Deposit Questions
Answers to the most common questions players have about depositing money with bKash, Nagad, Rocket and Upay. You can log in to your account from the pk login page to make a deposit.
pk does not charge any extra fees or processing fees on deposits. Whatever amount you send via bKash, Nagad, Rocket or Upay
will be credited to your pk account in full. However, the mobile wallet service's own
transfer charges may apply — that depends on the terms of the respective wallet service.
Log in to your pk account, then go to the deposit option and select Nagad. Send money from your Nagad app
to the designated pk payment number and submit the transaction ID. Your balance is usually
added within a few minutes. The minimum deposit amount is ৳200.
At pk, the minimum deposit is ৳200 across all payment methods — bKash, Nagad, Rocket or Upay.
This applies to pk Slots, casino and sports betting alike. Even on a small
budget you can recharge your account and start playing.
Most deposits are processed within a few minutes. If more than 15 minutes have passed, first check the transaction
confirmation message from your mobile wallet. Contact pk's 24/7 live chat with your transaction ID
— the support team will verify and resolve the issue promptly.
After submitting a withdrawal request at pk, money typically arrives in your bKash
account within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. If your account
is fully verified, the process is faster.
Rocket is Dutch-Bangla Bank's mobile banking service. However, having a Dutch-Bangla
Bank savings account is not required to use Rocket at pk — having an active Rocket account is enough to deposit
and withdraw. The process is just as straightforward as with bKash or Nagad.
Account and Login
From opening a pk account to recovering your password — all questions are answered below. To go to the login page, see pk Login.
To register at pk, you need an active mobile number and a valid email address. You must provide
your real name during registration, which must match the name on your mobile wallet (bKash / Nagad / Rocket / Upay).
Each person may open only one account, and you must be at least 21 years old.
At pk, usernames are generally a combination of letters and numbers and cannot be changed, so enter yours
carefully during registration. Passwords must be at least 8 characters long; mixing uppercase
letters, lowercase letters and numbers improves security. Avoid easily guessable passwords (123456, "password").
Click the "Forgot password?" link on the pk login page. Enter your registered email or mobile number and
an OTP or reset link will be sent to you. Use that code or link to set a new password.
If you have trouble, contact pk live chat support — help is available around the clock.
To change personal information on a pk account, you need to submit a request directly via pk live chat or email support. For security reasons, the change is processed after identity verification. Some details may be updatable directly from your account profile page.
Multiple people can log in to separate pk accounts from one device — however, each account must belong to a different person and each person must have their own verified identity. Multiple accounts for the same person are against pk's terms and conditions and may result in account closure.
Limits & Controls
Responsible gaming is a core commitment at pk. You will find detailed information here about age limits, deposit limits and ways to keep yourself protected.
To participate in casino and betting activities at pk, you must be at least 21 years old. Age must be verified during registration and the verification process. Opening an account or allowing play for anyone under age is strictly prohibited under pk's rules.
If you feel you are experiencing a gambling addiction or a tendency to play excessively, contact pk support immediately. Self-exclusion and limit-setting options are available on the pk Responsible Gaming page. For mental health support in Bangladesh, you can call the Kaan Pete Roi helpline (01779-554391).
pk encourages players to stay in control of their gaming. If you want to set a deposit limit or other spending limits, submit a request via pk live chat or support. Full details on responsible gaming tools are available on the Responsible Gaming page.
A cooling-off period is a feature that temporarily suspends betting on your account for a set period of time. To use this feature, contact pk live chat and let them know how many days you want the break to last. During the break, deposits and betting will be suspended, though you may still be able to withdraw your existing balance.
Self-exclusion is a serious step designed for stopping play over the long term. It is not possible to reactivate your account before the set exclusion period ends. If you wish to rejoin after the period ends, you must apply through pk support and your identity may need to be re-verified.
pk confirms age during the registration and verification process. In cases of doubt, additional documents may be requested. Parents can use parental control software on their devices if they wish. If anyone under 21 opens an account, it will be closed and a refund process for any deposited funds will be initiated.
Verification & Documents
Verification is an important step to keep your pk account secure and to ensure withdrawals go through without issues. Find out here which documents are required and when they are requested.
pk typically verifies identity before the first withdrawal or when transactions exceed a certain amount. Documents may also be requested at any time if unusual activity is detected on the account or for security reasons. Completing verification quickly means withdrawals are processed without delay.
Verification is primarily to protect your account. It prevents anyone else from opening an account in your name or withdrawing your funds. It is also used to confirm the 21+ age requirement and to prevent the same person from holding multiple accounts. Withdrawals from verified accounts are processed faster.
For identity verification at pk, a Bangladesh National ID (NID), passport or driving licence is accepted. A recent utility bill or bank statement may be requested for address verification. Make sure document images are clear, legible and not expired.
Yes, this is an important pk requirement. The name on your pk account must exactly match the name registered on your bKash, Nagad, Rocket or Upay account. If the names do not match, withdrawals may be held up and there may be issues with verification.
If verification is rejected, pk generally provides the reason. If the image is blurry or unclear, retake a clear photo and resubmit. If the document is expired, apply with a valid document. If there are discrepancies in name or details, provide documents with the correct information. Contacting live chat support will get you a faster resolution.
After documents are submitted, the pk team reviews them. Complete and clear documents are generally processed quickly. In complex cases or where additional verification is needed, it may take a little longer. For any questions, contact 24/7 live chat — support is available in Bengali.
Still have questions? We're here to help
If you can't find the answer on this FAQ page, pk's support team will help you directly. You can reach us in Bengali and English, seven days a week, twenty-four hours a day.
24/7 Live Chat
Log in to the pk website or app and speak directly with the support team via the live chat button. Support is available in Bengali.
Email Support
If you prefer to describe your issue in writing, contact us by email: [email protected] — we reply promptly.
Join pk Now — Get a 150% Bonus
150% bonus on your first deposit, up to ৳5,000 — 15x wagering. Starting from ৳200.