pk's commitment to responsible gambling
Betting and casino games are a form of entertainment. pk believes this entertainment should never go out of control — that is why we stand by our members at every step.
Play for fun, not out of stress
To join pk, members must be at least 21 years old. This is not just a rule — keeping minors away from gambling is our ethical responsibility. Age is verified at registration, and identity documents may be requested at any time if there is doubt.
Betting is not a guaranteed way to earn money. It is an activity based on chance, where winning and losing are both normal outcomes. pk wants every member to play with an understanding of their own limits and with a plan — not driven by the urge to recover lost money.
The responsible gambling rules are detailed on our Terms and Conditions page. It is worth reading them carefully before registering, so there is no confusion later.
Tools to keep yourself in control
pk offers several self-control features for members. You can use these to set your own limits on how you play.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Take a Break
If you need some rest, pause your account for anywhere from 24 hours to 30 days. Once the break period ends, your account will be reactivated automatically.
Self-Exclusion
If you need a long-term break, close your account completely for a set period. No promotional communications will be sent during a self-exclusion.
View Your Playing History
View your full deposit, withdrawal, and betting history from your account dashboard. This is the most effective way to understand your own habits.
Live Chat Support
Contact 24/7 live chat for any issue. You can speak in Bengali, and the support team will process limit or exclusion requests directly.
Set a Betting Limit
Setting a maximum amount you can bet within a given period significantly reduces the risk of excessive play.
Recognise the warning signs
If you notice any of the following in yourself or a family member, do not wait — seek help.
Unable to Accept Losses
Repeatedly betting to recover lost money and being unable to stop is a serious warning sign.
Betting with Household Money
Using money meant for essential expenses such as rent, groceries, or a child's education to place bets.
Hiding from Loved Ones
Concealing your gambling habit from family or friends and lying about it.
Stress and Anxiety
Feeling irritable, angry, or restless when unable to gamble — this is a sign of psychological dependence.
Betting with Borrowed Money
Taking loans or selling possessions in instalments to fund gambling.
Neglecting Work or Studies
Missing work or being unable to concentrate on studies because of gambling.
Sleep and Health Problems
Staying up late to gamble, skipping meals, and a decline in physical health.
Escalating Limits
Feeling the need to bet increasingly larger amounts to get the same level of enjoyment.
How to get help
Admitting there is a problem takes courage. Asking for help takes even more. The following resources are always available to you.
pk 24/7 Live Chat
pk's support team provides round-the-clock assistance in Bengali and English. Requests to set account limits or self-exclusion can be made directly via live chat — and will be kept completely confidential.
Email Support
You can also reach us by email in addition to live chat. Any responsible gambling request sent in writing will be handled carefully by the pk support team.
Family and Friends
Talk openly with people you know and trust. Often, the support of family and friends is the easiest way to get through a difficult situation.
Professional Counselling
Consulting a mental health specialist or psychologist is very effective for overcoming a gambling addiction. Mental health services are available at several hospitals and clinics in Bangladesh.
Support Groups
Sharing experiences with others who face the same problem reduces the feeling of being alone. Various social organisations and community groups offer this kind of mutual support.
Ask yourself
Ask yourself the questions below. If the answer to one or more is "yes", speak with pk's support team or seek professional help.
pk's commitment and your rights
pk believes that building a fair and healthy gambling environment is not only the responsibility of members — it is ours too. That is why we actively work to identify signs of excessive play and reach out directly to members when needed.
Keeping a few key principles in mind while gambling makes the experience much more enjoyable. First, set a budget in advance — an amount you can afford to lose without it affecting your daily life. Second, let go of the mindset of trying to recover losses. Third, do not gamble when you are tired or under stress.
Under pk's Privacy Policy, all information related to your account is kept fully secure. Requests for self-exclusion or limit-setting are never shared with third parties.
pk takes strict measures to protect minors. If a family member under the age of 21 uses your device, it is recommended that you enable parental control software on that device. Any irregular login or account activity should be reported to pk.
Before you play, ask yourself — how long will I play today and how much will I bet? If you do not have a clear answer to both questions, it is better not to start. The purpose of playing should be entertainment, not earning money.
To learn more about pk, its services, and general information, read the FAQ — where you will find questions and answers on responsible gambling and many other topics.