pk's Privacy Policy

This privacy policy applies to all services and activities of the pk bet platform. When you register with pk, use our services, or contact us, the information you provide is governed by this policy. Registering as a member or continuing to use the site means you have accepted the terms of this policy.

pk's Terms and Conditions and this privacy policy together define the relationship between you and us. We will update this page for any changes and notify you where necessary.

Scope of Information Collection

1.1 Information You Provide Directly

pk collects the following information during the registration process and while you use our services:

• Full name, date of birth, and national ID number (for age verification)
• Mobile number and email address
• Username and password
• Mobile financial service account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Information and messages provided when contacting the support team

1.2 Automatically Collected Information

When you access pk, certain information is collected automatically through technical processes, such as:

• IP address and device type
• Browser type, operating system, and device identification details
• Time of site access, session duration, and pages visited
• Information collected through cookies and similar tracking technologies
• Betting history and transaction records

Purpose of Information Use

pk uses your personal information only for the specific purposes listed below:

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide 24/7 customer support in Bengali and English
• To prevent fraud, misuse, and unauthorized access
• To verify age and block access for those under 21
• To analyze user experience in order to improve the pk platform
• To comply with applicable legal and regulatory obligations

Your information is not sold, rented, or transferred to third-party advertisers.

Cookies and Tracking Technologies

The pk website uses cookies. Cookies are small data files stored in your browser that help improve the site's functionality and user experience.

3.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your preferred language and settings.
• Analytics cookies: Used to understand which sections of the site are used most.

3.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may affect some core functions of the site.

Data Storage and Security

pk applies industry-standard technical measures to keep your personal information secure. Our security framework includes:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored in encrypted form
• Firewalls and security monitoring systems are active to prevent unauthorized access
• Only a limited number of authorized staff can access personal information
• Regular security audits are conducted

4.1 Retention Period

Your personal information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations after that. Information that is no longer needed after account closure is securely deleted.

Sharing Information with Third Parties

pk never sells or transfers your information to third parties for marketing purposes under any circumstances. Information may be shared in the following limited cases:

• Payment processing: Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: Technology service providers engaged to operate the site, who are bound by strict confidentiality agreements.
• Legal requirements: Providing information to relevant authorities under court orders or applicable legal obligations.
• Fraud prevention: Organizations that assist in detecting and preventing criminal activity.

Your Rights and Controls

Every member registered with pk has the following rights regarding their own personal information:

6.1 Right to Access Information

You can contact our support team to find out what information pk holds on your account. Assistance is available seven days a week, twenty-four hours a day via live chat or email.

6.2 Right to Correct Information

If any of your stored information is incorrect, you can request a correction. We will verify and correct it in a timely manner.

6.3 Right to Delete Information

You can request to close your account and have your personal information deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You have the right to object to the use of your information for analytical or non-essential purposes. For more on responsible gambling at pk, please also visit our Responsible Gaming page, which contains important information about managing your account.

Protection of Minors

pk's services are for users aged 21 and above only. We never intentionally collect personal information from minors. Age verification is mandatory at registration, and we may request additional proof for accounts that appear suspicious.

If it becomes known that a minor's information was collected by mistake, the relevant account is immediately closed and that information is completely deleted.

International Data Transfers

pk operates an international platform and in some cases your information may be stored or processed on servers located in different countries. Regardless of where information is transferred, the protections described in this privacy policy are always maintained. Strict agreements with third-party service providers ensure they provide the same level of security.

Changes to the Policy

pk reserves the right to revise this privacy policy as needed. If any significant changes are made, this page will be updated and a notification may be sent to your registered email or mobile number. Continued use of the site after changes means you have accepted the revised policy.

To learn more about pk's overall terms of service and usage guidelines and to get a clear picture of who we are, please read our About Us page.

Contact Us

For any questions about this privacy policy, requests to correct information, or complaints, please contact the pk support team directly: