pk Terms and Conditions

1. General Terms and Definitions

These terms and conditions ("Terms") apply between pk ("pk", "we", "our", or "Platform") and any registered user ("Member", "you"). By accessing pk's website, mobile application or any other digital medium, you are automatically considered to have agreed to these Terms. If you do not agree with the Terms, please refrain from using the Platform.

Key Definitions

• "Platform" refers to all of pk's digital services — the website, mobile app and all associated channels.
• "Member" refers to any registered individual who operates an active account on pk.
• "Bet" refers to wagering money by participating in sports betting or casino games on the pk platform.
• "Bonus Funds" refers to promotional money granted by pk, subject to its own wagering conditions.
• "Withdrawal" refers to the transfer of funds from an account balance to a personal mobile banking account.
• "Verification" refers to the process of confirming identity via OTP, National ID card or other documents.

pk operates an online sports betting and casino gaming platform for Bangladeshi users. Please read our about us page to learn more about pk, where the platform's goals and scope of services are discussed further.

2. Account Registration and Eligibility

The following eligibility conditions must be met to open an account on pk. These conditions ensure that only adults and eligible individuals may participate on the Platform.

Registration Conditions

• Each individual may open only one account. If multiple accounts belonging to the same person are found, all accounts will be closed.
• All information provided at the time of registration must be accurate, complete and up to date.
• Opening multiple accounts using the same device, IP address or payment method is not permitted.
• Transferring or selling an account to a third party is strictly prohibited.
• A username, email address and mobile number must be provided, which will be verified subsequently.
• The password must be strong and must not be shared with anyone.

Please read our Privacy Policy to learn how pk stores and uses the information provided during registration.

3. Account Verification and Security

We follow a defined verification process on the pk platform to ensure account security and prevent fraudulent activity. All data is kept secure using SSL encryption.

Identity Verification

When making a withdrawal or for transactions above a certain limit, pk's security team may request a copy of a National ID card, birth registration certificate or passport. Withdrawals may be temporarily suspended until verification is complete.

Account Security Responsibilities

• It is entirely the Member's responsibility to keep login credentials (username and password) confidential.
• If unauthorized access to the account is suspected, pk's support team must be notified immediately.
• You must log out after using a cyber café or shared device.
• Do not share your OTP code with anyone — no pk employee will ever ask for your OTP.

4. Deposits and Withdrawals

The mobile banking methods common in Bangladesh are used for deposits and withdrawals on the pk platform. All financial transactions must be conducted from an account registered in the Member's own name.

Deposits

• Accepted methods: bKash, Nagad, Rocket and Upay.
• Minimum deposit amount: ৳200 (for each method).
• Deposits must be made from the Member's own mobile banking account.
• Deposits from accounts registered in a third party's name will not be accepted and will be returned.

Withdrawals

• Accepted methods: bKash, Nagad, Rocket and Upay.
• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawal requests must correspond to the Member's deposit method.
• Withdrawals may be suspended until verification is complete.
• Withdrawal requests will not be processed if bonus wagering conditions have not been met.

Rocket mobile wallet is a service of Dutch-Bangla Bank. For general inquiries about all payment methods, please visit our Frequently Asked Questions (FAQ) section.

5. Bonuses and Promotional Offers

All bonus offers on pk are provided subject to specific wagering conditions. Claiming a bonus means the Member agrees to the particular conditions of that bonus.

Welcome bonus

New members will receive a 150% bonus on their first deposit, up to ৳5,000. The bonus amount must be wagered 15 times before a withdrawal can be made. For example: depositing ৳1,000 gives a ৳1,500 bonus and total balance of ৳2,500; to withdraw the bonus, ৳1,500 × 15 = ৳22,500 must be wagered.

Weekly Promotions

• pk Weekly Deposit Gift: 30% bonus on any deposit once per week, up to ৳5,000; wagering requirement 18 times; minimum deposit ৳200.
• pk Slot Festival Bonus: 50% bonus on slot game deposits, up to ৳8,000; wagering requirement 20 times; once per week.
• pk Cricket Frenzy Reward: 40% bonus on cricket betting deposits, up to ৳6,000; wagering requirement 15 times.
• pk Birthday Special Honor: Eligible members receive up to ৳1,500 reward in their birthday month; wagering requirement 10 times.
• pk Refer a Friend Celebration: Up to ৳2,000 reward for each successful referral; wagering requirement 12 times.

General Bonus Rules

• Another bonus cannot be activated while one bonus is already in progress.
• Bonus funds cannot be withdrawn directly — only the winnings become withdrawable after wagering conditions are met.
• Wagering conditions must be met before the bonus expires.
• pk reserves the right to change, suspend or cancel any promotion.

6. Game Rules

Specific rules apply to both sports betting and casino gaming on the pk platform. All games are operated using verified technology to ensure fair and unbiased outcomes.

Sports Betting

• Once a bet is confirmed, it cannot be changed or cancelled — except where pk's own cashout feature is available.
• If an event is cancelled before the match begins, the staked amount will be refunded.
• If a bet is voided due to a technical or connectivity issue, pk will make a decision in accordance with its set rules.
• In a multi-bet, if one selection loses, the entire bet is considered lost.
• Minimum and maximum bet limits will be clearly stated on the platform.

Casino Games

• All live casino games are operated under the supervision of Evolution, Pragmatic Play Live and other verified studios.
• Slot games have a defined RTP (Return to Player) and this information is published based on long-term statistical data.
• If the connection drops during a game, the outcome will be saved on the server and displayed upon reconnection.
• In the event of any dispute over a game result, pk's logs and records will be considered final.

7. Responsible Gaming Policy

pk believes that gaming is a form of entertainment — not a means of creating financial pressure. We therefore follow a number of tools and policies to protect Members.

Members can set their deposit limit, time limit or betting limit. There is also an option to temporarily or permanently exclude yourself from the platform. Please read the Responsible Gaming Policy page for more details — it covers self-exclusion, gambling addiction and support options in depth.

• No one under the age of 21 may open an account or play games.
• Never game using borrowed or loaned money.
• It is recommended to set a daily gaming budget in advance.
• If signs of gaming addiction appear, contact pk support immediately.

8. Prohibited Activities

The following activities are strictly prohibited on the pk platform. If any prohibited activity is detected, the account will be immediately suspended and the associated balance may be confiscated.

1. Operating an account under someone else's identity or a false identity.
2. Opening multiple accounts with the intention of unfairly claiming bonus benefits.
3. Knowingly exploiting any system error or bug and not reporting it to pk.
4. Operating games or bets using automated bots, scripts or third-party software.
5. Using a pk account for money laundering, tax evasion or any other illegal purpose.
6. Harassing, threatening or attempting to defraud other members.
7. Attempting to breach pk's IT infrastructure or security systems.
8. Making deposits or withdrawals using third-party payment methods.

9. Account Suspension and Termination

pk reserves the right to investigate, suspend or terminate any account at any time. This action may be taken in the following circumstances:

• Violation of the Terms or involvement in prohibited activities.
• Providing a false identity or false information.
• Failing to cooperate with the verification process.
• Extended period of inactivity (up to 12 months).
• Instructions from a legal authority or court order.

Where an account is closed at the Member's request, the opportunity to withdraw any eligible balance (after wagering conditions are met) will be provided. However, if a bonus funds transaction is in progress, it may be necessary to wait until it is completed.

10. Limitation of Liability

The pk platform provides services on an "as is" basis. pk will not be liable for any financial loss in the following cases:

• Loss in a game or bet due to an internet connection disruption.
• Member information stolen through third-party hacking or phishing attacks.
• Account information exposed due to the member's own carelessness.
• Delayed transactions due to technical issues with banking or payment gateways.
• Service unavailability during the platform's scheduled maintenance periods.

11. Dispute Resolution

In the event of any dispute with pk, the member must first contact pk's customer support team. We believe that most disputes can be resolved through direct communication.

How to Submit a Dispute

1. Send a description of the issue via live chat or email.
2. Include the relevant transaction ID, game ID, or date.
3. pk's investigation team will provide an initial response within 72 hours.
4. Provide additional information or screenshots if required.
5. The final decision will be communicated in writing.

Funds related to a dispute may be temporarily placed on hold while the dispute is ongoing. Once the investigation is complete, pk's decision will be considered final.

12. Right to Amend Terms

pk reserves the right to partially or fully amend these terms at any time. For significant changes, members will be notified in advance via their registered mobile number or email.

The effective date of the updated terms will be clearly stated on the site. Continued use of the platform after any changes will be taken as the member's agreement to the new terms.

These terms were last updated on 1 January 2025. The previous version is available from the support team upon request.